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1. Who we are
This policy explains how we handle the personal information of people who use our website, create an account, send a message or place an order.
2. Information we collect
- Details you give us: your name, email address, phone number and delivery address, and the messages you send us.
- Order and payment records: what you order and how you pay. We do not store full card numbers; card payments are handled by the payment provider.
- Technical information: your IP address, browser and the pages you visit, collected through cookies and similar tools so that the website works and can be improved.
3. How we use it
- To answer your messages and support requests.
- To create and manage your account and orders.
- To keep the website secure and to prevent fraud and misuse.
- To meet our legal and accounting duties.
4. Who we share it with
We share information only with the people who need it to serve you: our staff, payment, delivery and email providers who work for us, and authorities when the law requires it. We do not sell your personal information.
5. Your choices and rights
You can ask to see, correct or delete the information we hold about you. You can update most details yourself in your account, or contact us and we will help.
6. Cookies
We use cookies to keep you signed in, remember your choices and understand how the website is used. You can change your browser settings to refuse cookies, but some parts of the website may then not work properly.
7. Contact us
For any question about your information or this policy, please contact us using the details on the contact page.